Legal
Terms of Service
Here is a plain-English summary of what you are agreeing to when you book a TreeTruth consultation. By booking, you accept the full Virtual Consultation Terms linked below.
What TreeTruth Is
A TreeTruth consultation is a remote, video-based advisory session with Brent Hocking, ISA Board Certified Master Arborist® #ON-2667B. You bring the tree questions; Brent gives you straight, expert guidance based on what you show him.
Brent has no financial interest in any tree work that results from the consultation. He does not sell, bid on, or perform removals or pruning. The advice is independent and conflict-free.
What a Consultation Is Not
Remote Limitations
Advice is based solely on what you show and describe during the call. No tree is climbed, probed, or physically examined. Brent cannot independently verify site conditions, property boundaries, or measurements. Trees are living organisms, and no remote consultation can guarantee a tree will remain standing or healthy.
Your Responsibilities
- Provide accurate, complete information and clear photos or video of the trees in question.
- Hire qualified, insured contractors for any work that results.
- Comply with applicable municipal by-laws and provincial regulations, including those governing Species at Risk.
- Seek a formal on-site assessment when your situation requires one.
Fees and Payment
Fees are shown at booking and are payable in full at the time of booking. All fees are in Canadian dollars and are subject to applicable HST.
Cancellation and No-Shows
You may reschedule or cancel with at least 24 hours notice for a full credit toward a future consultation. Cancellations with less than 24 hours notice and no-shows are non-refundable.
Recordings
With your consent at the start of the call, the session may be recorded for the purpose of preparing notes or your optional written summary. You may decline recording at any time. We will not publish or share identifiable materials without your permission.
Liability
Our total liability in connection with any consultation is capped at the fee you paid. We are not liable for indirect, consequential, or incidental losses. Guidance is valid at the time of the consultation; trees change, and periodic re-assessment is recommended.
Governing Law
These terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Questions
If anything here is unclear, contact us before booking: hello@treetruth.ca